By the Unified Savers Editorial Team
This information is based on official California CDSS guidelines and is reviewed for accuracy.
Electronic Visit Verification (EVV) is a federally-mandated system that requires IHSS providers to electronically clock in and out of every service visit using the CDSS mobile app or telephone system. California’s final EVV rules took full effect April 1, 2025, meaning all providers must use EVV for every shift or risk payment delays. Providers without a smartphone can always use the free telephone option at 1-844-576-5445.
The California Department of Social Services published final Electronic Visit Verification (EVV) rules that take effect April 1, 2025 for all IHSS providers.
What Is EVV?
EVV is a federal requirement (21st Century Cures Act) that records the time, location, and identity of each IHSS service visit electronically. California uses two EVV methods:
- CDSS Mobile App — available free on iOS and Android
- Telephone (IVR) — call 1-844-576-5445 to clock in/out from any phone
What You Must Do
- Clock in at the start of every service visit
- Clock out at the end of every service visit
- Submit your timesheet as normal through CDSS or your county portal
If You Have Trouble
- No smartphone? Use the telephone option — no app required
- Technical issues? Call the EVV help line: 1-833-783-2340
- Recipient refuses? Document refusal and contact your county IHSS office
Missing EVV data can cause your timesheet to be placed on hold. Use the toll-free line if you have any connectivity issues.
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